Self-exclusion Policy
Self-Exclusion Policy
Rkgg is committed to responsible gambling and to supporting users who choose to step back from wagering activities. This policy sets out the conditions, scope, and practical steps for voluntary self-exclusion from all Rkgg products and services for a defined period or on an indefinite basis. It applies to accounts registered with Rkgg and any linked or shared access points used to interact with our platform.
Definitions
- Self-Exclusion a user initiated restriction from accessing all Rkgg gambling products and services for a specified period or permanently.
- Linked Accounts accounts or environments connected through identifiers such as household, shared devices, email addresses, payment methods, IP addresses, or other environments where computers are shared.
- Indefinite Exclusion exclusion without a predetermined end date, maintained until the user requests reactivation in accordance with this policy.
Scope and Eligibility
This policy applies to all users of Rkgg platforms who are at least 18 years of age or the applicable legal minimum in the user’s jurisdiction. Self-exclusion covers all Rkgg products, including but not limited to sportsbook, live casino, slots, and any ancillary services. Rkgg will take reasonable steps to enforce exclusion across linked accounts and shared environments.
Exclusion Options and Periods
Users may request self-exclusion for any of the following periods or for an indefinite term:
- Minimum period of three months
- Six months
- Nine months
- One year
- Two years
- Five years
- Indefinite term
During the chosen period, access to gambling activities and related services on Rkgg will be restricted in full. The period cannot be shortened by the user while the exclusion is active, except as provided in the termination provisions below.
Initiating Self-Exclusion
To initiate self-exclusion, users may choose one of the following channels:
- Submit a self-exclusion request to our customer support team via email with the user’s registered email address and account identifier, specifying the exclusion period or indefinite term.
- Use the in-platform self-exclusion feature available in the account settings section, selecting the desired period and confirming the action.
Requests should identify the user’s registered email, user ID, and the requested exclusion period. Rkgg will acknowledge the request and implement the exclusion immediately upon validation of the submission.
Effects During Self-Exclusion
Once self-exclusion is activated, the following applies:
- All access to gambling activities is suspended, including deposits and withdrawals for the duration of the exclusion.
- All promotional offers, marketing communications, and loyalty program benefits are suspended during the exclusion period.
- Linked accounts and shared access points are restricted in accordance with this policy to prevent circumvention of the exclusion.
- Rkgg will take reasonable measures to identify and block attempts to access services during the exclusion period, including monitoring of shared devices and primary identifiers.
Linked Accounts and Shared Environments
Rkgg may identify and apply exclusion across accounts and environments connected by the following identifiers: household linkage, shared devices, email addresses, payment addresses, IP addresses, and similarly shared computing environments such as workplaces or educational institutions. Users should understand that complete prohibition cannot be guaranteed in all circumstances, but Rkgg will take all reasonable steps to enforce the exclusion within the scope of available controls.
Termination and Reinstatement
End of Exclusion:
- Upon expiration of the exclusion period, the user’s account will automatically reactivate and access to all services will be restored, subject to any applicable verification checks.
Early Termination:
- Users may request termination of the exclusion before its scheduled end date or upon completion of the indefinite term by submitting a termination request to our customer support team. A minimum cooling-off period of 24 hours will apply before the termination takes effect, during which the user retains exclusion status.
Promotions, Loyalty and Rewards
During self-exclusion, users will not receive promotional materials and will be ineligible to participate in promotions, loyalty point accrual, or cashback offers. Any existing bonus credits or loyalty status may be suspended or frozen for the duration of the exclusion and reviewed upon reactivation.
Privacy, Data Handling and Confidentiality
Rkgg processes self-exclusion requests in accordance with applicable data protection laws and the company privacy policy. Personal data collected for enforcement purposes will be stored for the duration of the exclusion and for a period thereafter as required by law or regulation. Access to this information is restricted to authorized personnel strictly for purposes related to enforcing the exclusion and supporting responsible gambling.
Policy Review and Amendments
This Self-Exclusion Policy is subject to periodic review and may be updated to reflect regulatory changes, operational practices, or risk controls. Updated versions will be published and take effect on the stated date of effect.
Contact and Support
For questions or to initiate self-exclusion, contact Rkgg customer support using the registered email address and provide account details and the desired exclusion period. Support is available to assist with managing the exclusion and providing information on responsible gambling resources.