Privacy & Management of Personal Data

Introduction and scope

Rkgg collects and processes personal data in the course of providing wagering services and related support. This Privacy Policy explains what data we collect, how we use and protect it, when we disclose it, and the rights you may exercise regarding your information. It applies to all customers, account holders and site visitors whose data we process in connection with Rkgg services.

Data controller and contact

Rkgg is the data controller responsible for your personal data. We may appoint a Data Protection Officer and publish contact channels for data privacy inquiries. You may reach the privacy team through the official support and the in‑account privacy portal provided by Rkgg.

The information we collect

Identification and contact details: full name, date of birth, residential address, email address, and telephone number.
Account information: username, account ID, login history and security-related data.
Financial information: payment method details, transaction history, and billing information necessary to provide services and process payments.
Identity verification documents: copies of government issued IDs, address verification documents as required for regulatory compliance.
Demographic and account preferences: responses to promotions, communication preferences, and selected product preferences.
Customer support interactions: records of questions, complaints and feedback submitted via official channels.
Technical and usage data: IP address, device type, browser, language settings, and other technical identifiers collected during service use; information collected via cookies and similar technologies.

How we collect personal information

Direct collection: information you provide when you register, maintain, or close an account, or communicate with us.
Automatic collection: data generated by your use of our site and services, including device and usage information gathered through cookies and server logs.
Third-party sources: information from identity verification and payment providers and, where legally required, authorities or regulators.

Purposes for using personal information

Provide and maintain the Rkgg services, process wagers and manage your account.
Comply with legal and regulatory obligations, including identity verification and anti‑money‑laundering controls.
Communicate with you about account activity, updates, promotions and support matters.
Detect, prevent and investigate fraud, unlawful activity and breaches of our terms of use.
Enhance and personalize the user experience through analytics and research, while safeguarding individual privacy through aggregation and anonymization where appropriate.
Inform marketing and product development, subject to your consent or as otherwise permitted by law.

Sharing and disclosure of personal information

We may disclose your personal data to:

Rkgg group entities and trusted service providers performing functions on our behalf (e.g., payments, identity verification, hosting, customer support, analytics).
Regulators, law enforcement or other authorities as required by law or to protect our rights and the safety of users.
In the event of a corporate transaction, merger or asset sale, to the applicable successor entity, subject to appropriate confidentiality and data protection safeguards.

We do not sell personal data to third parties. When sharing data with providers, we require contractual safeguards to protect personal information and to use it only for purposes stated by Rkgg.

International transfers of data

Your information may be transferred to jurisdictions outside your home country, including jurisdictions that may not provide the same level of data protection as your home locale. Where such transfers occur, Rkgg will implement approved safeguards, such as Standard Contractual Clauses or other legally recognized mechanisms, to protect your data in transit and at rest.

Security of personal information

Rkgg employs industry‑standard security measures to protect personal data, including encryption in transit and at rest where applicable, access controls, and secure storage. We use TLS for data transmitted between you and our services and maintain protective measures to prevent unauthorized access. We do not store payment card credentials; payment processing is performed by authorized processors on your behalf. We conduct ongoing security assessments and require personnel and contractors to maintain confidentiality.

Data retention

We retain personal information for as long as necessary to provide our services, fulfill our legal obligations, resolve disputes, and enforce our agreements. Retention periods are determined by the type of data and applicable laws, and data is securely deleted or anonymized when no longer needed.

Your rights

Right of access: You may obtain confirmation of whether we process your data and request a copy of your personal data.
Right to rectification: You may request correction of inaccurate or incomplete information.
Right to erasure: You may request deletion of your data where there is no compelling reason for continued processing, subject to legal or regulatory obligations.
Right to restriction of processing: You may limit processing in certain circumstances.
Right to data portability: You may request a machine‑readable copy of your data, to the extent applicable.
Right to object: You may object to processing based on legitimate interests or for direct marketing, subject to legitimate grounds for processing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting lawfulness.
Right to lodge a complaint: You may lodge a complaint with the applicable data protection authority if you believe your rights have been violated.

To exercise your rights, contact the privacy team via the in‑account privacy portal or official support channels. We may request reasonable verification of your identity before fulfilling requests and may charge a limited fee for unusually complex or repetitive requests where allowed by law.

Cookies and tracking technologies

We use cookies and similar technologies to provide and enhance our services, maintain security, analyze usage, and support marketing efforts. Cookies may be essential for account authentication and service functionality. You may manage cookie preferences through your browser, but disabling cookies may limit some features of the service. We may employ third party analytics and advertising providers; their use of cookies is subject to their own policies.

Marketing and communications

We may contact you with information about products, promotions and updates, where you have consented or where permitted by law. You may opt out of marketing communications at any time through your account settings or by following the opt‑out instructions in communications.

Children and age verification

Rkgg does not knowingly collect data from individuals under the age of 18. Access to and use of our services by minors is prohibited. We implement age verification measures as part of our onboarding and ongoing compliance obligations.

Dispute resolution and governing law

Any disputes arising under this Privacy Policy will be resolved in accordance with applicable law. We provide an internal process for handling data privacy inquiries and complaints, and you may escalate unresolved issues to the relevant regulatory authorities where available. Any cross‑border processing is subject to appropriate safeguards described in this policy.

Changes to this policy

Rkgg may amend this Privacy Policy from time to time. We will publish the revised policy and, where required by law, provide notice of material changes. The revised policy takes effect upon posting unless a later effective date is stated.

How to contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please use the official support channels or the in‑account privacy portal provided by Rkgg. For regulatory inquiries, you may contact the appropriate data privacy authority in your jurisdiction through the channels published by that authority.

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